stillship2026-10-15
Plan your support team's staffing without the spreadsheet
Intercom's new release allows support teams to plan staffing levels without using spreadsheets.
2026-10-14
Dictate in the Inbox
The "Dictate in the Inbox" release for Intercom allows users to send voice messages directly from the inbox.
2026-10-13
Text customers from the right brand, automatically
This software release allows businesses to send personalized text messages to customers from their brand's verified number, improving communication efficiency and authenticity.
2026-10-09
Macro Admin Mode
The Macro Admin Mode release for Intercom allows administrators to automate repetitive tasks and streamline workflows.
2026-10-07
Send Shopify replacement orders to a new address
This release allows Intercom users to automatically update shipping addresses for replacement orders sent through Shopify.
2026-09-28
Merge duplicate users into one profile
This software release helps businesses consolidate user data by automatically merging duplicate user profiles into one, reducing data clutter and improving user management.
2026-09-21
See why an outbound call didn't connect
The new release of Intercom allows users to view the reason why an outbound call didn't connect.
2026-09-17
See who's viewing a conversation, now in Table view
This release allows Intercom users to view who is currently watching a conversation in a more organized table format.
2026-07-27
Conversation details now carry over to new tickets
This software release improves customer support by allowing support agents to easily access and reference previous conversations when creating new tickets.
2026-07-24
Let Fin wait for external systems before continuing
This software release allows Intercom to handle external system delays without freezing, improving overall system stability and user experience.